The Role
We're looking for a Product Support Specialist to be the front line for our enterprise clients as they onboard, integrate, and scale on our platform. This is a hands-on role for someone who has thrived in an early-stage or small-team environment and gets energized by solving real problems for customers in real time, with speed and care.
What You'll Do
Own end-to-end product support for enterprise clients across calls, email, and chat — from onboarding and integration to go-live and ongoing operations
Uphold our 10-minute SLA across all customer queries while coordinating with Tech, Finance, and Product teams to drive issues to resolution
Build AI-driven workflows, internal documentation, FAQs, and playbooks to improve support efficiency and make the function more scalable
Identify recurring issues and partner with product and engineering to improve the overall customer experience
What We're Looking For
2–5 years of experience in product support, preferably in B2B or fintech
Prior startup experience is a must — you've worked on a small team (~30–40) and know what it takes to move fast and wear multiple hats
Experience handling enterprise customers across onboarding and post go-live, with strong written and verbal communication
Based in Bangalore or willing to relocate
Why this role is interesting
Direct ownership of the customer experience for enterprise clients on global payments infrastructure — real, complex problems with immediate impact
Direct access to founders. Real influence on how we build support as a function. Clear path to grow into a senior or lead role
Meaningful equity. Early team member — we treat the role that way