About xPay
xPay is a Y Combinator backed international payments company trusted by enterprises across India and Southeast Asia, including public companies and several consumer brands you likely use every day.
These businesses are increasingly moving their international volumes from billion companies to xPay as we expand our footprint across 180+ countries and support 25+ currencies. Since January, we have grown 73× and now process over 1 million transactions every month.
While we have begun with inward remittances, our mission ultimately is to disrupt every cross border payment thread in a market that moves more than $200 trillion annually.
Eligibility
1–3 years of experience in customer support (preferably B2B / fintech)
Prior startup experience is a must (team size ~30–40)
Experience handling enterprise customers across onboarding and post go-live
Based in Bangalore or willing to relocate
What you will own
Own end-to-end customer support for enterprise clients across calls, email, and chat
This includes queries from onboarding and integration to go-live and ongoing operations
Uphold our 10-minute SLA across all customer queries and ensure high quality responsiveness
Coordinate with Internal Tech, Finance and Product teams to solve customer issues
Build and leverage AI-driven workflows/tools to improve support efficiency and reduce resolution time
Build internal documentation, FAQs, and playbooks to improve support scalability
Identify recurring issues and work with product and engineering to improve the overall customer experience