Product Manager - Customer Success

Bangalore, India

3-5 Years Experience

Full Time

About xPay

xPay is a Y Combinator backed company and the default choice for Indian and Southeast Asian businesses expanding globally. We make global transactions feel as simple as local ones through high success rates and smooth integrations. Our platform supports 40+ international payment methods, helping businesses accept payments from anywhere with ease.

The Role

Join us to build product experiences that turn customer feedback into meaningful improvements. You will work closely with our merchants, understand their needs deeply, and drive product decisions that make xPay stronger and more reliable.

What You Will Do

  • Work directly with customers to understand their workflows, challenges, and priorities

  • Convert customer insights into clear product requirements and improvement plans

  • Partner with engineering, design, and support teams to deliver features that raise customer satisfaction

  • Monitor product adoption and identify opportunities to enhance usability and performance

  • Support customer facing teams with product expertise and insights

  • Track the impact of product updates through data and feedback loops

What We Are Looking For

  • Three to five years of experience as a product manager or in technical roles

  • Technical background through prior work experience or a computer science degree

  • Strong customer empathy and the ability to translate needs into product direction

  • Bonus: Experience in fintech or payments

  • Preferred experience at companies such as Juspay, Slice, Tazapay, Gokwik, Shopflo, or Razorpay

Why Join

  • Build products that power global payments for fast growing brands

  • Work closely with customers and directly influence the roadmap

  • High ownership, high visibility, and the chance to shape a critical function from day on