Customer Success Engineer
Bangalore, India
2-4 Years Experience
Full Time
About xPay
xPay is a Y Combinator-backed cross-border payment platform revolutionizing international payments for businesses in India and Southeast Asia. We offer the highest success rates, seamless integration, and smoothest checkout experience — at nearly half the cost of legacy payment providers. Our platform supports 40+ global payment methods, helping businesses accept payments from anywhere in the world with ease.
Our mission is simple: make international payments as easy as domestic ones.
Join us to build the partnerships that power the future of global payments.
What You'll Do:
Become an expert on xPay’s product, integrations, and payment flows
Act as the first point of contact for merchants’ technical queries and troubleshooting
Work closely with engineering to resolve issues and deliver quick, accurate solutions
Assist customers with onboarding, integration, and best practices to ensure high success rates
Maintain documentation and FAQs to make problem-solving faster for customers
Relay customer feedback to product and engineering teams to improve features and processes
What We're Looking For:
2–4 years of experience in a customer-facing technical role (e.g., customer success, solutions engineering, technical support)
Solid understanding of APIs, webhooks, and common integration methods
Beginner to intermediate coding skills (e.g., reading and understanding code snippets, basic debugging, writing simple scripts)
Strong problem-solving skills with the ability to simplify technical concepts for non-technical users
Excellent communication and interpersonal skills
Bonus: Experience in payments, fintech, or working with Indian payment gateways like Razorpay, PayU, or Cashfree
Why Join:
Be the voice of the customer in one of India’s fastest-growing fintech companies
Work directly with engineering and product teams to shape merchant experience
Above-market compensation
Small team, high impact, and the opportunity to grow with the company from the ground up